B of A Gives California Congresswoman The "Telephone Bounce Around" In Her Attempt To Seek Loan Modification Help For Constituents

ABC News Nightline reports:

• In a revealing example of what she says the average homeowner faces, a California Congresswoman spent more than two hours on the phone trying, without success, to find someone at the Bank of America who could help a struggling constituent modify his mortgage payments. ABC News "Nightline" cameras were rolling as Congresswoman Maxine Waters (D-Ca.) was repeatedly put on hold for long stretches, disconnected, transferred to extensions that did not work and ultimately switched to a recording which directed her to the bank's website.

For more, see: On Hold: Even Congresswoman Gets the Runaround on Bank Help Lines (Rep. Maxine Waters Dials and Redials Attempting to Get Help for Constituents).