Loan Modification Employees Reveal Inner Workings Of One California Outfit Accused Of Ignoring State Cease & Refrain Order From State Regulators

In Fair Oaks, California, The Huffington Post reports:

• [S]uperior Properties, formerly 2nd Chance Negotiations, operates by soliciting an upfront fee from homeowners facing foreclosure in return for legal counsel, a lower principal on their mortgage, and a "100% money back guarantee."

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• 2nd Chance Negotiations attracted over 1,000 customers before the California Departments of Corporations (DOC) and Real Estate (DRE) issued separate desist and refrain orders on March 24. The joint investigation that led to the desist orders stated that the business was "not licensed and/or legally authorized" to perform its promised services, nor to collect fees in advance -- fees that ran as high as $6,000.

• Former employees say 2nd Chance co-founders Christopher Mesunas and Michael Garcia were largely undeterred by the legal orders to cease operations. According to Deborah O'Campo, who served as one of five negotiators at 2nd Chance from February 10 to April 1 of 2009, the company only ceased operations for 48 hours before reopening under a new name, Superior Properties.

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• [Michael] Buckalew was one of 22 salespeople in the Northern California office. There were only five caseworkers who negotiated new loans. Buckalew claimed he didn't notice the disparity until later, when he saw that cases were coming in "by the truckload." "[2nd Chance] had affiliates that would bring us cases every week," Buckalew told The Huffington Post. "They would come in and unload a hundred cases at a time. They had three to five hundred new files per month and they never expanded their negotiating capacity the whole time I was there."

• Deborah O'Campo said the five caseworkers were overwhelmed, which made it difficult to get results. "I cannot recall even one success story," O'Campo said. "When I left, there might have been only two [mortgage negotiations] that were headed in the right direction as far as almost getting approved."

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• Buckalew said the company's sales practices aroused his suspicious from the beginning. He said that he and the entire 22-person sales staff were allowed to charge whatever price they could convince their client to pay. "Did you ever see Boiler Room? Working in the sales room kind of felt like that," said Buckalew.

• According to Buckalew and O'Campo, it was company policy for sales people to receive a 100 percent commission on charges over $1,500. Buckalew said he closed cases at an average of $2,500, but he knew salesmen who charged potential clients twice as much.

For more, see Mortgage Vultures Dupe Cash-Strapped Homeowners.