Mortgage Servicer Screw-Up While Processing Loan Modification Request Leads To Foreclosure, Says Boot-Facing Homeowner

In Maricopa County, Arizona, KPHO-TV Channel 5 reports:

• A Valley homeowner said a mistake by Chase bank has cost her home. "I hope they can sleep at night," said Kat Grover about the bank's employees. Freddie Mac foreclosed on Grover's Maricopa home on Jan. 11.

• Grover said Chase Bank representatives failed to inform Freddie Mac officials she was still working on a modification plan for her mortgage payment. Grover said the mortgage company's representatives told her they would not have gone through with the foreclosure if they had known she was still working on a loan modification with Chase Bank.

• "The bottom line is, between Dec. 15 and Jan. 11, somebody didn't do their job and I lost my house over it," said Grover. She has to vacate her home by Feb. 18.

For the story, see Valley Homeowner Says Chase Mistake Triggered Foreclosure.